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Places to get help

During an emergency, a range of places across Auckland could be opened to support people and communities. These include Civil Defence Centres, community-led centres, and Marae.

The interactive map below shows the locations closest to you where you can find support, as well as Accident & Emergency medical centres.

During emergencies, we work closely with communities to open locations based on the type of emergency, proximity to impacted communities, and the availability of resources and staff.

This map is updated during a Civil Defence Emergency to show the locations and opening hours of centres. Always check the latest status before visiting.

Icons vary because not all locations are Civil Defence Centres - some offer other forms of assistance.

Map Key

Civil Defence Centres (CDC)

  • Managed by Auckland Emergency Management and staffed by central government agencies, welfare organisations, and Auckland Council.
  • Equipped to provide a safe place for affected people to shelter and access essential support services.
  • Services vary depending on the emergency and may include overnight shelter and access to welfare support agencies.

Community-led Centres (CLC)

  • Pre-identified, community-led places where local residents can meet, coordinate local efforts, and support each other in their local community.
  • Opened and operated by people within the community, not by official authorities.
  • Auckland Emergency Management works with communities who wish to pre-identify a location (such as a church, sports club or hall) and provide training to help them set up and operate a Community-led centre.

Marae

  • Marae are taonga and an integral part of their communities. They often go above and beyond to respond to community needs when emergency strikes.
  • The marae listed in the map are part of Auckland Emergency Management’s Whakaoranga Marae programme, which supports marae in their emergency preparedness.
  • Their manaakitanga (care and hospitality) and kaitiakitanga (guardianship) are generously extended to both their whānau and the wider community when support is needed.

Accident and Emergency (A&E)

  • Located within public hospitals and medical centers, providing 24/7 emergency medical care.
  • Equipped to assess and treat serious injuries or sudden illness that require immediate medical attention.
  • If you are experiencing a life-threatening emergency, call 111. For non-urgent medical needs, consider visiting your usual GP.